Support

Support tracks your support tickets. Use Create ticket in a deposit, position, swap or chain action pane to describe a problem; a failed simulation isn’t required. The form includes the relevant context and lets you add a message and screenshots. Failed simulations also offer a report action with the error attached.

Tickets are tied to the wallet that opened them, so you need to connect that wallet to view them.

Tickets list

Tickets are split into Active and Closed tabs, each with a count. Every ticket shows its title, a status badge, the ticket type, and when it was last updated (plus when it’ll be purged, once closed).

A ticket’s thread

Selecting a ticket shows:

Ticket context: the stored metadata and captured error for that failure, so support can see what happened without you having to re-describe it
Messages: a thread between you, Support and the System, each with a timestamp and optional screenshot attachments
Reply box: up to 4,000 characters; paste a screenshot directly into it to attach one

Managing a ticket

Close ticket / Reopen ticket: you can close a ticket yourself once it’s resolved, or reopen a closed one if the issue comes back
Refresh: re-fetches your ticket list and the open thread
Closed tickets are purged after a retention period (30 days by default), shown at the top of the page

Leaving feedback or reporting a bug

For general feedback or issues outside a deposit, position, swap or chain context, use Leave feedback or Report a bug in the footer. Both open vfat’s feedback board.